Hospitals struggle as tech glitches disrupt patient care nationwide

Hospitals across the country are facing delays in healthcare services due to ongoing technical issues. The problems stem from glitches in the Social Health Authority system, which have disrupted patient identification and treatment authorisation. The outage began roughly a week ago and has forced healthcare providers to switch to manual processes. These workarounds have slowed down service delivery, creating backlogs in patient care. A key issue is the delay in generating One-Time Passwords, which are essential for verifying patients and approving treatments.

Both healthcare facilities and the Digital Health Agency have adopted temporary measures to maintain operations. Despite these efforts, the disruptions continue to affect the speed and efficiency of medical services. The prolonged downtime has led to growing concerns about delayed patient care. Hospitals and the DHA are working to resolve the technical faults, but the reliance on manual systems persists for now.