New UK Coalition Aims to Transform Payments for Vulnerable Customers

The Centre for Finance, Innovation and Technology (CFIT) has launched its fifth national Coalition to improve payment solutions for vulnerable customers. The initiative aims to create safer and more inclusive financial options for those needing support with money management. It will begin work this summer with backing from HM Treasury. The new Coalition builds on the efforts of Project Nemo. Its first task is to develop a trust and consent framework for appointing a Trusted Third Party to assist payments while preserving user autonomy. A Supported Payments framework will also be created to help vulnerable customers manage their finances more effectively.

CFIT will hold a workshop on 18 June 2026 to collect ideas for the Coalition’s roadmap. A proof of concept and pilot programme will follow to test supported payment journeys and gather feedback from the community. The initial phase focuses on people with learning disabilities, though the solutions may later apply more widely.

Anna Wallace, CEO of CFIT, has set out plans to build practical payment solutions for underserved consumers. Joanne Dewar, Co-Founder of Project Nemo, sees the Coalition as a chance to deliver meaningful improvements to daily life. Rachel Blake MP, Economic Secretary to the Treasury, has also expressed support for CFIT’s role in advancing financial inclusion and independence. The Coalition will start its activities this summer with HM Treasury funding. Its work will explore ways to make payments more accessible while maintaining user control. The outcomes could benefit a broader range of people beyond the initial focus group.